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Help! My website won't load up

Solution

If your website won't load up in a browser, take the following steps before you submit a ticket:

1.  Check if it's really down for everyone or is it just you?

2.  if it's just you check things in your local environment such as the cable connections to your router, are there any outages on your ISP end, etc.  If it's not just down for you then please continue to follow the steps below

3.  run a who.is search of your domain name to enure it's still registered and you didn't forget to re-register it.

4.  If that checks out, use LeafDNS to check on the diagnostics and see if there are any DNS issues impacting your doamin.

5.  if that fails please submit a support ticket

 
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Article ID: 3
Category: Troubleshooting DNS Issues
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